Data Usage Policy

Cookie Policy

Effective Date: January 1, 2026

Last Updated: March 19, 2026

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better user experience by remembering your preferences, analyzing how you use our services, and improving our platform's functionality.

This Cookie Policy explains how NGDB.AI LLC ("we," "our," or "us") uses cookies and similar tracking technologies on our trade finance platform and related services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and network routing
  • CSRF (Cross-Site Request Forgery) protection

Functional Cookies

These cookies enhance your user experience by remembering your preferences and settings.

  • Language and region preferences
  • Theme and display settings (dark/light mode)
  • Dashboard layout and customization
  • Recent searches and filters

Analytics Cookies

These cookies help us understand how users interact with our platform, allowing us to improve our services.

  • Page views and user journey analysis
  • Feature usage and performance metrics
  • Error tracking and bug reporting
  • A/B testing and optimization

Marketing Cookies (Optional)

These cookies are used to deliver relevant content and track the effectiveness of our marketing campaigns. These are only set with your explicit consent.

  • Personalized content and recommendations
  • Marketing campaign effectiveness
  • Social media integration
  • Retargeting and cross-device tracking
Third-Party Cookies and Services

We work with trusted third-party service providers who may also set cookies on your device. These services help us provide better functionality, security, and user experience.

Analytics Services

  • • Google Analytics (Web analytics)
  • • Mixpanel (User behavior tracking)
  • • Hotjar (User experience analysis)

Security Services

  • • Cloudflare (DDoS protection)
  • • reCAPTCHA (Bot protection)
  • • Auth0 (Identity management)

Customer Support

  • • Intercom (Live chat support)
  • • Zendesk (Help desk system)
  • • LogRocket (Session replay)

Performance

  • • CDN services (Content delivery)
  • • Error monitoring (Bug tracking)
  • • Load balancers (Performance)
Cookie Duration and Storage

Session Cookies

These temporary cookies are deleted when you close your browser. They are essential for maintaining your session and ensuring secure authentication during your visit.

Persistent Cookies

These cookies remain on your device for a specified period or until you manually delete them. They help us remember your preferences and provide a personalized experience on return visits.

Authentication cookies:
30 days
Preference cookies:
1 year
Analytics cookies:
2 years
Marketing cookies:
90 days
Managing Your Cookie Preferences

Cookie Consent Management

You can manage your cookie preferences at any time through our cookie consent banner or by updating your settings in your account dashboard.

Browser Settings

You can also control cookies through your browser settings. Please note that disabling essential cookies may impact the functionality of our platform.

Popular Browsers:

Mobile Browsers:

  • • Chrome Mobile
  • • Safari Mobile
  • • Samsung Internet
  • • Firefox Mobile

Do Not Track

Some browsers include a "Do Not Track" feature. When enabled, we respect this preference and will not set non-essential cookies or use tracking technologies for analytics or marketing purposes.

Legal Basis for Cookie Processing

GDPR Compliance

Under the General Data Protection Regulation (GDPR), we process cookies based on the following legal bases:

  • Legitimate Interest: Essential and functional cookies necessary for service provision
  • Consent: Analytics and marketing cookies with explicit user consent
  • Contractual Necessity: Cookies required for contract performance

Data Retention

Cookie data is retained only for as long as necessary to fulfill the purposes outlined in this policy. You can request deletion of your cookie data at any time by contacting our privacy team.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify users of any material changes through our platform or via email. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

Privacy Team: privacy@ngdb.ai
General Inquiries: hello@ngdb.ai
Phone: +1-206-847-4125

Mailing Address:
NGDB.AI LLC
Attn: Privacy Team
Seattle, WA
United States